TERMS AND CONDITIONS

MABONG BOUTIQUE

Thank you for choosing Mabong Boutique. We appreciate your support and look forward to creating something special for you.

Please read the following Terms and Conditions carefully before placing an order.

Full payment is required before production begins.
Orders are only confirmed once payment has been received and verified.
No products will be produced, released, collected or dispatched before full payment has cleared.
Mabong Boutique accepts the payment methods made available at checkout or communicated directly to the customer.

Customers must provide accurate names, photographs, wording, colours, sizes and design instructions.
Customers are responsible for checking and approving all personalisation details before production begins.
Once production has started, changes or cancellations may not be possible.
Mabong Boutique is not responsible for errors resulting from incorrect information supplied or approved by the customer.
Personalised products are made according to the customer's approved specifications.

Standard production time is approximately 1–3 working days.
Production time may vary depending on order quantity, product availability and workload.
Customers will be notified if there are unexpected production delays.

Delivery fees are calculated separately and communicated before payment where applicable.
Orders are dispatched once production is complete and payment has cleared.
Courier delivery times are subject to the courier company's schedules and conditions.
Customers must provide accurate delivery information.
Please refer to our separate Shipping Policy for more information.

Due to the personalised nature of certain products, change-of-mind returns may not be accepted where permitted by law.
Defective, damaged or incorrectly supplied products will be handled in accordance with the Consumer Protection Act.
Customers should report any problems as soon as reasonably possible after receiving their order.
Nothing in this policy limits any rights customers have under applicable South African consumer protection laws.
Please refer to our Returns and Refunds Policy for further details.

Product colours and appearance may vary slightly due to lighting, photography and screen settings.
Customers should carefully review product descriptions, specifications and prices before placing an order.
Mabong Boutique reserves the right to correct genuine pricing or listing errors before an order is accepted.

Customers are responsible for providing correct contact details.
Mabong Boutique will communicate important order updates through the contact details provided.
Customers should contact us promptly if they have questions or concerns about their orders.

By placing an order with Mabong Boutique, the customer acknowledges that they have read and understood these Terms and Conditions.

These Terms and Conditions are governed by the laws of the Republic of South Africa, including applicable provisions of the Consumer Protection Act.

Thank you for supporting Mabong Boutique.

MABONG BOUTIQUE
Your Style. Your Choice. Your Signature. 🖤🦋