SHIPPING AND DELIVERY POLICY

MABONG BOUTIQUE

At Mabong Boutique, we take care when preparing and packaging every order to ensure your products reach you safely.

We offer delivery services within South Africa.

1. Order Processing and Production

Full payment must be received and cleared before production begins.
Personalised orders generally require 1–3 working days for production.
Production times may vary depending on order quantity, product availability and workload.
Customers will be notified when their orders are ready for dispatch or collection.

2. Delivery Options

Mabong Boutique offers the following delivery options:

Nationwide Courier: We deliver to customers across South Africa through available courier services.
Locker-to-Locker Delivery: Customers may choose a suitable parcel locker where available.
Locker-to-Door Delivery: Delivery to the customer's provided address, subject to courier availability.
Local Collection: Collection arrangements may be available for customers in Sabie, Mpumalanga, by prior arrangement.

We do not offer meet-ups.

3. Shipping Fees

Shipping fees are charged separately from product prices unless a promotion states otherwise.
Delivery costs depend on the parcel size, delivery option and destination.
The applicable shipping fee will be communicated or displayed before payment is completed.
Customers are responsible for selecting and paying for their preferred delivery option.

4. Delivery Times

Courier delivery times depend on the courier company and destination.
Delivery estimates are provided by the courier and are not guaranteed by Mabong Boutique.
Delays may occur due to weather conditions, public holidays, operational disruptions or other circumstances beyond our reasonable control.
Customers will receive tracking information where available.

5. Customer Delivery Information

Customers are responsible for providing accurate delivery details, including:

Full name and surname.
Contact number.
Correct delivery address or selected locker.
Any additional information required by the courier.

Mabong Boutique cannot be held responsible for delays caused by incorrect or incomplete information supplied by the customer, subject to applicable consumer law.

6. Parcel Collection

For locker deliveries, customers must collect their parcels within the collection period provided by the courier.

Any additional charges resulting from failure to collect a parcel may be communicated to the customer and handled in accordance with applicable law.

7. Damaged or Missing Parcels

If a parcel arrives damaged or appears to be missing:

Contact Mabong Boutique as soon as possible.
Provide your order details and tracking number.
Include photographs of visible damage where applicable.

We will assist with the relevant courier investigation and handle the matter in accordance with applicable consumer protection laws.

8. Local Collection

Customers arranging local collection in Sabie must confirm the collection arrangements with Mabong Boutique before collecting their orders.

Orders will only be released once full payment has cleared.

9. Contact Information

For shipping enquiries, delivery updates or collection arrangements, please contact:

Business: Mabong Boutique
[email protected]

WhatsApp: 071 334 6473

Thank you for choosing Mabong Boutique. We appreciate your support!
MABONG BOUTIQUE
Your Style. Your Choice. Your Signature. 🖤🦋

Physical Products

Shipping Methods

Available shipping methods are shown at checkout. Each option's delivery time, when provided, is shown at checkout and applies to the option you select.

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method. Free shipping may be available for orders over a certain amount.

Delivery

We ship to the address provided at checkout. Please ensure your address is correct before completing your order. We are not responsible for packages delivered to incorrect addresses due to customer error.

P.O. Boxes

We can ship to P.O. Boxes using standard shipping only. Express and overnight shipping require a physical address.

Digital Products

Instant Delivery

Digital products are delivered instantly via email after your purchase is confirmed. You will receive a download link or access instructions within minutes.

Download Access

Download links typically remain active for 30 days and allow multiple downloads. Please save your files to a secure location.

Delivery Issues

If you do not receive your digital product within 15 minutes:

Check your spam/junk folder
Verify the email address used for purchase
Contact our support team for assistance

Bookings and Services

Confirmation

After booking, you will receive an email confirmation with:

Date and time of your appointment
Location or virtual meeting details
Provider information
Any preparation instructions

Reminders

We will send you reminder emails 24 hours and 1 hour before your scheduled appointment.

Virtual Appointments

For virtual appointments, you will receive a meeting link in your confirmation email. Please test your internet connection and camera/microphone before the appointment.

Memberships

Instant Access

Upon successful payment, your membership is activated immediately. You will receive a welcome email with login instructions and access details.

Account Setup

If you do not already have an account, one will be created for you. Check your email for account activation instructions.

Member Benefits

As a member, you will have access to all included features and benefits immediately. Some benefits may require additional setup or verification.

Event Tickets

E-Ticket Delivery

Tickets are delivered electronically to your email within minutes of purchase. You can also access your tickets in your account.

Ticket Format

E-tickets can be:

Printed at home and brought to the event
Displayed on your mobile device at entry
Added to your digital wallet (Apple Wallet, Google Pay)

Event Day

Please arrive at least 30 minutes before the event start time. Have your ticket ready for scanning at the entrance.