RETURNS AND REFUNDS POLICY

MABONG BOUTIQUE

At Mabong Boutique, every order is handled with care and attention to detail. We want our customers to be happy with their purchases.

Please read our Returns and Refunds Policy before placing an order.

1. Personalised and Customised Products

Personalised products are made according to the customer's approved specifications.
Customers must carefully check names, spelling, photographs, colours, wording and design details before approving production.
Change-of-mind returns on personalised products may not be accepted where permitted by applicable law.
Once production has started, cancellations and design changes may not be possible.
This does not affect customers' legal rights regarding defective or incorrectly supplied products.

2. Damaged, Defective or Incorrect Products

If you receive a product that is:

Damaged.
Defective or faulty.
Incorrectly personalised due to an error made by Mabong Boutique.
Different from what you ordered.

Please contact us as soon as reasonably possible and provide photographs or other relevant information to help us assess the issue.

Qualifying complaints will be handled in accordance with the Consumer Protection Act of South Africa.

Depending on the circumstances and applicable law, customers may be entitled to a repair, replacement or refund.

3. Reporting a Problem

To help us resolve your concern:

Contact Mabong Boutique as soon as you notice a problem.
Provide your order details.
Include clear photographs where applicable.
Explain the issue so that we can assist you.

We encourage customers to report delivery damage promptly. However, reporting periods do not remove any statutory consumer rights.

4. Refunds

Approved refunds will be processed using an appropriate payment method.
Refund processing times may depend on the payment provider or financial institution.
Where a refund is legally required, it will be handled in accordance with applicable consumer protection laws.
Delivery charges will be handled in accordance with the circumstances and applicable law.

5. Change of Mind

For non-personalised products, change-of-mind returns will be considered subject to the applicable law and the product's condition.

Personalised products cannot be returned simply because a customer changes their mind, except where consumer law provides otherwise.

6. Order Cancellations

Customers should contact Mabong Boutique immediately if they wish to cancel an order.

Cancellation requests will be considered based on the order's production status and applicable consumer protection laws.

Once production has started, cancellation may no longer be possible for personalised products, subject to customers' legal rights.

7. Contact Us

For returns, refunds or product-related concerns, please contact:

Business: Mabong Boutique

Email:[email protected]

WhatsApp: 071 334 6473

We appreciate your understanding and remain committed to providing quality products and excellent customer service.

Thank you for supporting Mabong Boutique.

MABONG BOUTIQUE
Your Style. Your Choice. Your Signature. 🖤🦋

Physical Products

Return Window

You may return physical products within 30 days of delivery for a full refund or exchange.

Return Conditions

Items must be unused and in original packaging
All tags and labels must be attached
Items must not be damaged or altered
Proof of purchase is required

Non-Returnable Items

Personalized or custom-made items
Perishable goods
Intimate or sanitary products
Hazardous materials
Items marked as final sale

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or we made an error. We recommend using a trackable shipping method.

Exchanges

To exchange an item, please initiate a return and place a new order for the desired item.

Digital Products

Refund Policy

Due to the nature of digital products, all sales are final once the product has been downloaded or accessed. We cannot offer refunds for digital products that have been delivered.

Exceptions

We may offer a refund if:

The product was not as described
Technical issues prevent you from accessing the product
You purchased the same product twice by mistake

Pre-Purchase Information

Please review product descriptions, system requirements, and any available previews before purchasing digital products.

Technical Support

If you experience issues accessing your digital purchase, please contact our support team before requesting a refund. We will do our best to resolve any technical issues.

Bookings and Services

Cancellation Policy

More than 48 hours notice: Full refund
24-48 hours notice: 50% refund
Less than 24 hours notice: No refund

Rescheduling

You may reschedule your booking at no charge if you provide at least 24 hours notice. Rescheduling requests are subject to availability.

No-Shows

Failure to attend a scheduled appointment without prior notice will result in forfeiture of the booking fee.

Provider Cancellation

If we need to cancel your booking, you will receive a full refund or the option to reschedule at no additional cost.

How to Cancel or Reschedule

To cancel or reschedule a booking, please contact us as soon as possible through our website or the contact information provided in your confirmation email.

Memberships

Cancellation

You may cancel your membership at any time. Cancellation will take effect at the end of your current billing period.

Refunds

Within 14 days of initial purchase: Full refund available
After 14 days: No refund for the current billing period, but you retain access until the period ends

Prorated Refunds

For annual memberships cancelled after the 14-day period, we may offer a prorated refund at our discretion.

Membership Changes

You can upgrade or downgrade your membership at any time. Changes will be reflected in your next billing cycle.

Account Suspension

We reserve the right to suspend or terminate memberships that violate our terms of service. No refund will be provided for memberships terminated due to violations.

Event Tickets

General Policy

Event tickets are generally non-refundable. Please ensure you can attend before purchasing.

Cancelled Events

If an event is cancelled by the organizer, you will receive a full refund within 7-10 business days.

Postponed Events

For postponed events, your tickets will remain valid for the rescheduled date. If you cannot attend the new date, please contact us within 7 days of the announcement for refund options.

Ticket Transfers

Tickets may be transferred to another person. Please contact us to update the attendee information.

Lost Tickets

Digital tickets can be resent to your email. Contact us if you need your tickets reissued.